Live Chat Support
Opening Hours: 24 hours, 7 days per week.
To start a live chat session with our customer service representative, please click on the links above.
If you need a Technician to remotely access your computer, please click here (supported platforms: All editions of Windows)
1. Our live chat technicians are ONLY trained to cover their specific divisions.
If you have a query that's not related to that division, you must open a ticket. Our support techs are not trained and do not have the required tools to deal with issues outside their division. For example, our support staff disivion cannot help you with
billing, domain renewals & cancellation issues. If you have a billing query you must only contact billing techs or open a ticket.
2. During peak hours, you will be put on hold for longer than normal periods due to a higher number of users requesting this service. Unless an issue is absolutely urgent, you should request support during off-peak hours or use email support. Generally, peak hours are between 9am-3pm (-5 GMT).
3. Our live technicians are constantly training. We continually train them to serve you in the best possible way. There will be questions our technicians will not have an answer for, however, with your support and patience, our technicians are continually learning and developing their skills in order to serve you better.
If you have feedback regarding a live technician, feel free sending it directly to the supervisor. You can contact the supervisor from within the customer support center.
Thank you for your patience and we look forward to serving
- Champion Access Internet Management